Terms & Conditions

Please read these terms carefully before using our services.

Welcome to AZNA TOWING (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your use of our website and the towing, roadside assistance, and related services (“Services”) we provide in New South Wales, Australia. By accessing our website or booking our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or Services.

01

Definitions

“Customer”, “you”, “your” means the person or entity using our website or Services.

“Vehicle” means the vehicle to be towed, transported, recovered, or otherwise serviced.

“Authorised Representative” means any person acting on behalf of the Customer, including drivers and insurers.

02

Provision of Services

2.1 We provide towing and related services in accordance with the Tow Truck Industry Act 1998 (NSW) and applicable NSW tow truck regulations.

2.2 Service availability may be subject to weather conditions, road closures, location accessibility, safety considerations, and lawful instructions from NSW Police or other authorities.

2.3 We reserve the right to refuse or cancel a Service where:

  • The Vehicle is unsafe to tow
  • The Customer is abusive or intoxicated
  • Towing would breach law or safety requirements
  • Correct information was not provided
03

Quotes, Fees & Payments

3.1 Any price or quote provided is an estimate only, unless confirmed in writing as a fixed price.

3.2 Additional fees may apply for:

After-hours servicesExtended waiting timeWinching, recovery, or difficult accessTolls and storageRedirection to destination

3.3 Payment Terms:

  • Payment is due at the time of service, unless otherwise agreed.
  • Accepted payment methods include EFTPOS, credit card, and invoice.

3.4 Unpaid accounts may incur:

  • Recovery costs and legal fees
  • Storage charges for uncollected vehicles
04

Customer Responsibilities

You agree to:

4.1 Provide accurate information regarding the Vehicle, location, and service required.

4.2 Ensure you have legal authority to order the tow or act on behalf of the Vehicle owner.

4.3 Remove valuables and personal belongings from the Vehicle before towing.

4.4 Follow the instructions of our drivers for your safety and ours.

Note: We are not responsible for personal items left inside the Vehicle.
05

Liability & Damage

5.1 We will take reasonable care when handling your Vehicle in accordance with NSW industry standards.

5.2 To the extent permitted by law, we are not liable for:

  • Pre-existing damage, mechanical faults, or wear and tear
  • Loss or damage arising from events beyond our control, including weather, road conditions, or third-party actions
  • Loss of income, business interruption, or consequential or indirect loss

5.3 Our liability under the Australian Consumer Law (ACL) is limited, at our discretion, to:

1
Re-supplying the Service
2
Refunding the cost of the Service
06

Vehicle Storage

6.1 When vehicles are stored at our yard or premises, storage fees apply after the free storage period (if any).

6.2 Vehicles may only be released to the legal owner or authorised party upon proof of identity and payment of all outstanding charges.

6.3 Vehicles not collected within a reasonable period may be disposed of in accordance with NSW legislation.

6.4 All care taken, but no responsibility accepted. Vehicles may remain in the holding yard for up to 30 days. After this period, the vehicle will be disposed of.

07

Website Use

7.1 All content on this website is owned or licensed by us. You must not reproduce, distribute, or modify any content without permission.

7.2 You must not use the website for unlawful purposes or introduce harmful code, malware, or perform unauthorised data access.

7.3 We do not guarantee uninterrupted website access or error-free operation.

08

Privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. By using our Services, you consent to the collection and use of your information as outlined in that policy.

09

Cancellations

9.1 You may cancel a booking by contacting us as soon as possible.

9.2 Fees may apply if:

  • the driver is already en route,
  • the job is cancelled upon arrival, or
  • incorrect information was provided requiring a reschedule...

10. Changes to Terms

We may update or amend these Terms at any time. The updated version will be posted on our website with the revised date. Continued use of our website or Services constitutes acceptance of any changes.